Contact
Talk to a person
We are a small team and we answer our own email. Most messages get a reply within one working day.
The fastest way to reach us is to reply directly to your order confirmation email — that way your order details come with the message and we can help immediately.
What we can help with
- Where your order is
- Changing a colour or address before it ships
- Returns and exchanges
- Which size to choose for a particular baby
- Wholesale and stockist enquiries
Before you write
Two answers that cover most questions: shipping is free worldwide with delivery in roughly 5–12 working days, and the Puff Nest comes in three sizes — XS (0–3 months), S (3–6 months) and S+ (6–12 months). Everything else is on our Shipping and Returns pages.